ordering with us
browse our catalog online at florahenri.com and click add to bag
to purchase our products online using our secure server.
sign up for mailing/emailings
receive our eco friendly, paperless email blasts highlighting new products
and promotional events. click here to join our mailing list.
contact flora and henri by phone or email
we will be happy to help you place an order by phone during our regular
business hours: monday through friday 9:00am to 5:00pm pacific time. or
leave us a message at your convenience: 888 749 9698.
or you can email us at firstname.lastname@example.org
visiting us in person
At this time we currently do not have a storefront open for customer to shop in person. You can place
orders online or by phone only.
orders are processed in 1-2 business days and shipped out in 1-2 buisness days once processed.
delivery time depends on shipping method selected. express orders (overnight and three day)
placed before 1pm PST will ship out same day unless placed over the weekend, these orders
will ship out monday. Express orders placed after 1pm PST will ship out the following day, unless
placed friday, then it will ship monday.
*express orders do not delivery on Saturday or Sunday*
We do not ship ground or Express orders over the weekend so please select your
shipping method accordingly. shipping charges will depend on total
weight and destination of the shipment.
it may happen that the items you request are not yet available in our store.
we're happy to take down your order and notify you as soon as it arrives.
generally, a salesperson will be able to provide expected delivery dates for
* please understand, flora and henri is a boutique retailer. while we make
every effort possible to maintain a robust inventory for online purchases at
our warehouse, sometimes we may not have the item you're looking for. we
will always do our best to offer you an alternative size or selection.
returns and exchanges
non-sale merchandise may be returned for a full refund within 21 days of purchase.
after the 21 days non-sale merchandise may be returned for exchanges or store credit
only. all sales are final after 60 days from date of purchase. no refunds on sale
merchandise; exchanges or store credit only for 60 days from date of purchase. all
returned merchandise must be in saleable condition. any worn, washed, or damaged
items may not be returned. if you are returning merchandise, you are responsible
for the cost of shipping to us. shipping charges are non-refundable. please note
shipping fees will apply for replacement merchandise
1. please ensure that your return complies with the flora and henri exchange and return policy.
2. place items you would like to return in a suitable shipping box.
3. enclose a copy of the original invoice.
4. please include a note with instructions that requests either a return or an exchange.
5. send your return box to the following warehouse address:
flora and henri RETURNS
217 Pine St
seattle, wa 98101